Once you register a new account, we will send you an email with a link to complete your registration. This is called your confirmation email.
- Be sure to check junk/spam email folders in case the email is caught there.
- Check with your IT Department to confirm your email server accepts emails from a VicHealth domain address (@vichealth.vic.gov.au).
- If you encounter an error message such as Your request cannot be processed at this time. The site administrator has been alerted, try clicking on Forgot your password? and enter your email address. This will send you an email with a link to reset your password. Be sure to check junk/spam email folders in case the email is caught there.
- Check your browser. Make sure you are using Google Chrome as this is recommended for the Portal.